Tom O'Toole, Beechworth Bakery, on legendary customer service.
To avoid disappointment please ensure adequate leads times for the Christmas season. About Tom
As a self confessed kindergarten dropout, who doesn't know his ABC's; Tom is living proof that anyone can achieve their dreams when they are prepared to do that little bit extra.
In 1984 Tom O'Toole purchased a struggling bakery in Beechworth and has turned it into one of Australia's greatest retail success stories. Tom happily shares the secrets of his success through his products and speaking engagements.
“Business is so simple, most of us miss it! Its simple – not easy, don't get simple and easy mixed up.”
Tom is extremely proud of his staff and encourages initiative and participation. He hires for attitude and trains for skills. He looks for enthusiasm, that highly contagious spark and believes in the power of the people in his business.
“I sell lamingtons and pies and my business is far from perfect. It's 5% technology and 95% psychology – its all about people, they are my biggest assets and without them there is no Bakery.”
And what is success for Tom?
“It's being able to live my life the way I choose and I choose to be a baker in rural Australia. It's having peace of mind, being a good father and husband.”
International Guest speaker With over 100 speaking engagements around the world every year Tom is an inspiration and entertainer wherever he travels. He words of wisdom and experience come from the heart in an easy to understand format. His Books, Cookbooks, CDs and DVDs provide inspiration and fun to all ages.
Sea Gull managers Tom says:
"Business is about choices, money = options and cash. Simplify your business .. look, talk and thank the customer."
"Don't be a sea gull manager: crap all over the place, make a lot of noise and then take off."
Please call 1300-769-441, email or fax: +61 3 9803-8296 for assistance to build your success campaign.
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